RESERVATIONS

To avoid disappointment, please book all spa treatments in advance. The treatments can be purchased individually or as a Gift Voucher.

PUNCTUALITY

Please be on time for your appointment.

AGE RESTRICTIONS

The minimum age required in order to be a customer and use the Spa is 18 years old.

HEALTH CONDITIONS

Please inform us of any health conditions, allergies or injuries that could interfere with your chosen treatment when you make your reservation. Thai Zen Barcelona will not be responsible for any accidents or injuries suffered by the client before the treatment.

PREGNANCY

We have special treatments for future mothers. Please inform us of your circumstance and we will advise you the best therapies during this special moment.

TELEPHONES

The atmosphere of the Spa aims at reducing stress, so we would be grateful if you could turn off your mobile phone before entering the Spa.

CLOTHES

The Spa provides you with towels, clothes and disposable underwear during your stay. Some treatments can be done totally dressed, but others must be done without clothes. The therapists will treat your body in a professional manner, but some zones of the body are not subject to treatment.

COMMUNICATION

It is perfectly acceptable to let the therapist know your preferences, such as the areas of the body that require more attention, or if the temperature of the room and the music volume are adequate.

SPA RESTRICTIONS

The use of alcohol and tobacco is strictly prohibited in our facilities.

The Spa can refuse the treatment to people who come under effects of alcohol.

It is strictly forbidden to have sex in our facilities.

GIFT VOUCHERS

Gift Vouchers are available if you want to surprise someone special with our fantastic treatments. Please, contact Silom Spa for further information. We will be pleased to help you choose the perfect present.

RETURN POLICY

We don’t accept returned gift vouchers, but we can change them for other treatments or products.

CANCELLATION POLICY

As the treatments that you have selected are especially reserved for you, please give us a minimum of four hours notice of any cancellations.

In the gilf vouchers case, theese would be cancelled if the appointment is changed or cancelled after the deadline established.

Reservations could be cancelled by Silom Spa if the customer arrives 10 minutes later the time of the appointment without noticing it to the reception of the Spa.

PAYMENT POLICY

Thai Zen accepts cash payments and most credit cards.

OPENING HOURS

The Spa is open daily from 10:00 a.m. to 10:30 p.m. from Monday to Friday, and from 11:00 a.m. to 9:00 p.m Saturday, Sunday and holidays.